Category ITIL

Service integration and management (SIAM)

Interesante concepto encontrado en el Grupo de ITIL v3 de LinkedIn. Una descripción al respecto es la que podemos encontrar en el link SIAM – More Than Just The Latest IT Acronym, que nos identifica el concepto de SIAM como: Enterprises need to address two distinct needs: sourcing and vendor management and IT service management […]

Implementando el Catalogo de Servicios en IT

Mediante el foro ITIL v2 / v3 Service Management (ITSM) and ISO 20000 + Subgroups de LinkedIn, se habla de la implementación del catalogo de servicios en IT y hay un link a SearchCIO.com que considero realmente interesante. Transcribo parte del documento para tener presentes los puntos indicados en FAQ: Implementing an IT service catalog […]

Servicing ITIL: A Handbook of IT Services for ITIL Managers and Practitioners

‘We really struggled to identify and pull our IT services together until we saw this material – it saved us months!’ James Brown – ITIL Practitioner – London, England ‘A valuable reference resource for ITIL practitioners, service managers, CIOs, procurement managers and anyone else sourcing the services needed to run an entire IT infrastructure operation!’ […]