Service integration and management (SIAM)

Interesante concepto encontrado en el Grupo de ITIL v3 de LinkedIn.

Una descripción al respecto es la que podemos encontrar en el link SIAM – More Than Just The Latest IT Acronym, que nos identifica el concepto de SIAM como:

Enterprises need to address two distinct needs: sourcing and vendor management and IT service management (ITSM). And they require the ability to provide end-to-end visibility, reporting, and accountability for the services delivered by multiple suppliers. Interestingly, SIAM maybe conducted internally or outsourced to a third party; and, if outsourced, the third-party provider is often precluded from bidding on and operating technology towers.

y lo presenta gráficamente en el siguiente diagrama:

situando SIAM como el interface entre los proveedores de servicios.

Podeis encontrar más información en el siguiente link con datos tambien interesantes: Services Integration and Management – Everest Group (pdf)

Enjoy!!!