‘We really struggled to identify and pull our IT services together until we saw this material – it saved us months!’

James Brown – ITIL Practitioner – London, England

‘A valuable reference resource for ITIL practitioners, service managers, CIOs, procurement managers and anyone else sourcing the services needed to run an entire IT infrastructure operation!’

Elizabeth Henderson – Consultant – La Jolla, California, USA

Authors: Randy Steinberg
Publisher: Trafford Publishing
ISBN 10: 1425140327
ISBN 13: 9781425140328
Pages: 238
Format: Softcover
Published Date: September 2007
Availability: Ex Stock