A very interesting Forbes article about the client expectations by Annie Pace Scranton.
In the article Annie explain the single most important aspect to maintaining a relationship with the customers:
1. Be Honest From The Get-Go.
2. Under-Promise , Over-Deliver.
3. Anticipate the Client’s Needs Before They Know Their Own Need.
4. Constant Communication.
Some times we forget this important basic aspects.
Very interesting reading: The Top Five Tips For Managing Client Expectations