A very interesting Forbes article about the client expectations by Annie Pace Scranton.

In the article Annie explain the single most important aspect to maintaining a relationship with the customers:

    1. Be Honest From The Get-Go.
    2. Under-Promise , Over-Deliver.
    3. Anticipate the Client’s Needs Before They Know Their Own Need.
    4. Constant Communication.
    5. Reports.

Some times we forget this important basic aspects.

Very interesting reading: The Top Five Tips For Managing Client Expectations



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