Tools and applications | Ticketing & Collaboration

List of tools of Ticketing and collaboration.

OTRS

OTRS is a service management suite that comprises ticketing, workflow automation and notification, along with a wide range of customizable features. It is used by IT service management, customer service and corporate security help desks to better structure their communication and tasks

GLPI

GLPI is a free IT Asset Management, issue tracking system and service desk system. This open source software is written in PHP and distributed under the GNU General Public License. As an open source technology, anyone can run, modify or develop the code.

Trac

Trac is an open-source, Web-based project management and bug tracking system. It has been adopted by a variety of organizations for use as a bug tracking system for both free and open-source software and proprietary projects and products. Trac integrates with major version control systems including Subversion and Git.

Service Now

As of 2011, ServiceNow was a software-as-a-service provider, providing technical management support, such as asset and license management, to the IT operations of large corporations, including providing help desk functionality. The company’s core business revolves around management of “incident, problem, and change” IT operational events.

iTop

iTop is the hub to build a single solution that covers various customers while protecting the confidentiality essential to every organization.
Designed by experienced IT service professionals, iTop has been created to manage the complexity of shared infrastructures. iTop gives you the ability to analyze the impact of an incident or a change on the various services and contracts that you have to fulfil.

EasyVista

With EasyVista’s intelligent service automation technologies, you can deliver exceptional customer-focused experiences, resulting in improved employee productivity, reduced operating costs, and increased customer satisfaction

Proactivanet

El software de Proactivanet consta de varios módulos con los que se pueden gestionar incidencias, inventario de equipos, gestión de servicios TI y CMDB.

Request Tracker

The open-source enterprise grade ticketing system

JIRA

Jira is a proprietary issue tracking product developed by Atlassian that allows bug tracking and agile project management. The product name is a truncation of Gojira, the Japanese word for Godzilla, which is a reference to a competitor, Bugzilla.

More Information

Articles or documentation about this category:

Videos

Youtube links or videos about this topic:

Resources